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## Return & Refund Policy
Thank you for shopping at Pet Haven. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms below.
### 1. Damaged, Defective or Wrong Items
We carefully inspect orders before shipping, however if your item arrives damaged, defective, or incorrect, we will resolve the issue.
Our Solution:
We may offer a replacement after reviewing your case.
Claim Requirements:
Please contact our support team at support@pethaven.com within 5–7 days of delivery and include:
- Order number
- Clear photos or videos showing the issue
All claims are reviewed on a case-by-case basis.
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### 2. Items in Good Condition
If your item arrives in working condition and matches your order description, it is considered successfully delivered.
We do not accept returns or issue refunds for items that are delivered in good condition.
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### 3. Change of Mind / Personal Preference
We do not offer refunds or returns for change of mind, incorrect selection, or if the product does not meet personal expectations.
Please ensure you review product details carefully before placing your order.
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### 4. Order Cancellation
Orders are processed quickly after purchase. Once an order has entered processing or fulfillment, it cannot be cancelled or modified.
If an order has not yet been processed, cancellation may be considered upon request.
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### 5. Shipping Issues
If your order is delayed or lost in transit, please contact us. We will work with our shipping partners to resolve the issue, which may include reshipment or refund if applicable.
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### 6. Contact Us
If you have any questions or need assistance, please contact:
support@pethavvenn.com